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COVID-19 Shipping Update

FAQs about Orders and Deliveries and the COVID-19 virus

1.  Are you still open? Are you still shipping out orders?

Yes, MatchBoxBros.com is still open.  We are taking orders, and shipping daily Monday - Friday.  

2.  When will I get my order?

We will ship out most orders within 1-2 business day once the payment has been processed.  However, your delivery may be delayed due to the impact of COVID-19 virus on the delivery times of our shipping couriers.  USPS announced that first class mail and priority mail service are experiencing delays.  UPS has suspended their service guarantee due to COVID-19 pandemic.

3.  What do my order status mean?

Shipped: Once your order is packed, labeled, and placed in the designated carrier pick up zone, your order status will be changed from awaiting fulfillment to shipped.

Completed:  When your order has been picked up by USPS or UPS, your order status will be changed from shipped to completed.  Once your order has been transferred to the shipping courier, we are not able to control how and when the delivery will be made.

4.  My tracking details show that my package has not been shipped yet.

We've found that USPS can take up to 3 business days to scan a package once shipment has been received.  When a package isn't scanned, the tracking number will show that the shipment is still at our shipping facility.  Once the package has been scanned by USPS, it can take 24-48 hours for the tracking number to be updated on their system.