PUFFCO Hot Knife

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Your return request will be reviewed, and if it's accepted, we'll provide you with return authorization and instructions.

We will notify you once we have received and inspected your return, and inform you of whether the refund has been approved or not. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to complete the refund posting. If more than 15 business days have passed since we approved your return, please contact us at support@matchboxbros.com for further assistance.