Shipping Policy

At Matchboxbros.com (“we,” “our,” or “us”), we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy explains our order processing procedures, shipping methods, delivery timelines, restrictions, and related terms for orders placed through our store.

1. Order Processing

Orders are typically processed within 1–2 business days.

There is no daily cut-off time. Orders are processed as they are received.

You will receive an order confirmation email once your order is placed. A tracking number will be provided by email once your order ships.

2. Shipping Methods & Carriers

All shipments are fulfilled through one or more of the following carriers:

FedEx, GLS, UPS, or USPS

Shipping costs are calculated at checkout based on package weight, size, destination, and available carrier services.

3. Delivery Timelines

Standard domestic delivery is typically 2–5 business days after order processing.

Delivery times are estimates only and may vary based on the shipping destination, carrier performance, weather conditions, holidays, or other circumstances outside our control.

We are not responsible for carrier delays once an order leaves our warehouse.

4. Shipping Restrictions

Some products are subject to shipping restrictions based on product type, destination, and applicable laws or regulations. Orders cannot be shipped to P.O. Boxes. A valid physical shipping address is required at checkout.

Smoking Accessories and General Products

Smoking accessories and general products, including rolling papers, accessories, and apparel, cannot be shipped to the following locations:

• Alabama
• Arizona
• Arkansas
• Idaho
• Louisiana
• Maine
• Maryland
• Missouri
• Puerto Rico
• Rhode Island
• Vermont

Hemp Products

Hemp products, including hemp wraps and terpenes, cannot be shipped to the following locations:

• Alabama
• Arkansas
• District of Columbia
• Guam
• Idaho
• Illinois
• Iowa
• Kansas
• Kentucky
• Maine
• Maryland
• Massachusetts
• Missouri
• New Jersey
• New York
• Oklahoma
• Oregon
• Puerto Rico
• Rhode Island
• South Dakota
• Utah
• Vermont
• West Virginia

Tobacco Products

Tobacco product sales and shipping are available to California customers only. We do not sell or ship tobacco products outside the state of California.

To comply with California tobacco shipping requirements, all tobacco product orders are subject to age and identity verification before shipment. Customers must be 21 years of age or older to purchase tobacco products.

Before your tobacco product order ships, you will receive an automated phone call after 5:00 PM confirming your order. This call is for order confirmation only and does not require any additional verification from you.

Orders that cannot be verified may be delayed or canceled.

All tobacco product deliveries require a signature from a person 21 years of age or older at the time of delivery.

Restricted Products

Shipping policies and restrictions are subject to change and may not always reflect the most recent legal or regulatory updates.

If your order includes a restricted product, our team will contact you to arrange an alternative or issue a refund.

5. Signature Requirements

We reserve the right to require a signature or adult signature upon delivery for any order based on product type, order value, shipping destination, or applicable legal requirements.

6. Out-of-Stock Items, Delays, and Cancellations

Product availability is not guaranteed. If an item is out of stock, unavailable, restricted, or cannot be fulfilled for any reason, we may delay shipment, cancel the affected item, cancel the order, issue a refund, or contact you to arrange an alternative.

We are not liable for any indirect, incidental, special, or consequential damages arising from delayed shipments, out-of-stock items, unavailable products, canceled orders, carrier delays, or delivery issues.

7. Transfer of Risk and Title

Ownership and responsibility for goods transfer to the buyer once the shipment leaves our warehouse and is accepted by the carrier.

We are not liable for loss, damage, theft, delay, or other issues once the carrier has accepted the package, except where otherwise required by law.

8. Damaged, Lost, or Delayed Shipments

Customers must inspect all shipments upon delivery and report any damage, shortages, or discrepancies within 3 business days.

In the event of damage, loss, or delivery issues, customers must first contact us. We will provide instructions regarding next steps.

Customers may be required to file a claim directly with the carrier, provide photos or documentation, sign insurance certifications, or complete other procedures as instructed.

9. Backorders and Partial Shipments

If an item is on backorder, we may delay shipment until all items are available.

If the delay is significant, we may process a partial shipment and send the remaining items separately when they become available.

10. Tracking and Notifications

Tracking numbers are automatically provided by email once your order ships.

Customers may track shipments directly through the applicable carrier website, including FedEx, GLS, UPS, or USPS.

11. No Guarantee of Delivery Dates

While we strive to process and ship orders promptly, we do not guarantee delivery dates.

We are not responsible for delays caused by carriers, weather conditions, holidays, incorrect shipping information, customs issues, or other factors beyond our control.

12. Delivery to Mail and Freight Forwarders

We exercise reasonable care to ensure that all orders are securely packaged and shipped in good condition.

Our responsibility for an order ends upon confirmed delivery to the mail or freight forwarding service designated by the customer. Delivery to the forwarding service’s United States address, as provided on the order, constitutes full performance of our contractual shipping obligations.

Once delivery has been verified by carrier tracking or delivery confirmation, title to and risk of loss for the products transfer to the customer.

Mail and freight forwarding services may repackage, consolidate, reroute, or otherwise alter shipments. We are not liable for any loss, damage, breakage, shortage, misdelivery, delay, customs seizure, or other issue arising after delivery to the forwarding service.

Any claims related to issues occurring after delivery to the forwarding service must be directed to the customer’s chosen forwarding agent.

By selecting shipment to a mail or freight forwarding service, the customer acknowledges and agrees that we are not responsible for the condition, contents, or delivery of the order once it has been successfully delivered to the forwarding service.

13. Policy Updates

We reserve the right to update this Shipping Policy at any time without prior notice.

Significant changes may be communicated by email or posted on our website.

Contact Us

For questions about your shipment or assistance with an order, please contact us at:

support@matchboxbros.com