Frequently Asked Questions

Your order status helps us keep track of your order and also communicate with you regarding your order.

If your payment is rejected, please check that the billing address provided matches the address you have on file with your card issuer.

Absolutely! We are one of the few Authorized RAW Distributors that RAW approve to distribute Authentic RAW products.

Every RAW product we sell comes direct from RAW and are 100% RAWthentic.

We automatically send an order confirmation notification once we receive your order. Please be sure to check your spam folder for our emails, as they may have ended up there.

Some email providers may mark our emails as spam or completely block them. To receive future order notifications find our email in your spam folder and move it to your inbox.

We are not able to grant authorization for resale on third-party marketplaces.

This policy is in place because a number of our suppliers specifically require direct authorization.

If you wish to obtain permission to list and sell these products on these platforms, we recommend reaching out to these companies directly to begin the necessary authorization procedures.

Of course! We provide wholesale services for business-to-business (B2B) transactions. To initiate the process of setting up a wholesale account with matchboxbros.com, please fill out our wholesale account application form. You can get started by following this link: Wholesale Account Application.

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