Yes. All orders are shipped in plain, unmarked shipping boxes.

Shipping transit times vary by carrier, destination, and the shipping method selected at checkout. Once your order ships, you’ll receive tracking information with the most up-to-date estimated delivery date from the carrier.

Please note that transit times begin after the order has been processed and handed off to the carrier. Delivery estimates may be affected by weekends, holidays, weather, or carrier delays.

We try to process and ship orders as quickly as possible. Most orders ship within 1–2 business days, depending on the order.

If it has been longer than that, your order may be in review. Reviews can happen when payment information requires additional verification or age verification has not been completed.

Please check your email for any messages from us, as we will contact you if we need additional information to complete your order.

Expedited shipping starts once your order has been processed and handed off to the carrier. Processing typically takes 1–2 business days, depending on the order.

Please note that expedited shipping only changes the carrier transit time. It does not skip order processing, payment review, or age verification.

Expedited options, such as UPS 2nd Day, UPS 3 Day, and USPS Priority Mail, refer to the carrier’s estimated transit time after the package has shipped. Once the package is with the carrier, delivery times are outside of our control and cannot be guaranteed.

Your payment may have been declined because the billing address entered does not match the address on file with your bank or card provider.

Please check that your billing name, street address, ZIP or postal code, and card details match exactly with your bank records, then try again. If your payment is still declined, contact your bank or card provider to confirm whether they are blocking the transaction.

This can happen for a few different reasons. Shipping laws and product restrictions vary by state, and some items may not be available to ship to your location. Please review our Shipping Policy for more information.

We also verify that all customers are 21 or older at checkout. If we are unable to verify your age, we cannot process your order.

Yes! We Are an Official RAW Distributor.

We are proud to be an authorized distributor supplied directly by HBI International — the parent company behind RAW Rolling Papers, Juicy Jay’s, Elements, and many other leading brands in the industry.

Our partnership ensures that our customers receive only the highest quality products from the brands they love and trust.

To apply for a wholesale account, please fill out the Wholesale Account Registration Form and provide as much detailed information as possible. Be sure to have your business details ready, including your state-issued resale certificate number.

In many cases, we can verify your business information directly with your state, which helps us speed up the approval process. Once submitted, your application will be reviewed, and we’ll notify you when your account is approved.

No, we do not provide approval or assistance for selling on third-party marketplaces. Most of the manufacturers and distributors we work with — including HBI International and other suppliers — do not allow us to authorize resale on platforms like Amazon, eBay, Walmart, etc.

Many of our suppliers require direct authorization from them to sell their products on these marketplaces. If you’d like to pursue selling on these platforms, we recommend contacting the manufacturers or suppliers directly to request approval.

We currently accept payments through our secure online shopping cart. Simply add your items to the cart, proceed to checkout, and complete your order using one of the available payment options displayed during checkout.

Yes. You must be 21 years of age or older to purchase any smoking accessories, or related products from our store — even if they contain no tobacco or nicotine.

This requirement follows federal “Tobacco 21” law (signed December 2019). Many states also extend age restrictions to smoking accessories such as rolling papers, cones, filters, or wraps.

We use a third-party age-verification system to confirm every customer is 21+. During checkout, you’ll be asked to provide your name, date of birth, and address.

• If your information cannot be automatically verified, you’ll be prompted to upload a government-issued photo ID.

We take this step to comply with the law and to protect our customers and business.

If you are not 21 or cannot verify your age, we cannot process your order.

Yes, when required. Certain products are intended for adults only, and state laws or carrier requirements may require an adult signature upon delivery. To comply with these requirements, we may require a 21+ delivery signature on qualifying shipments.

We use AgeChecker.Net, a third-party age verification service, to confirm that customers meet the legal age requirement to purchase age-restricted products.

In most cases, AgeChecker.Net verifies your age instantly using your name, date of birth, and address. If your age cannot be verified automatically, you may be asked to upload a photo of your government-issued ID.

This process helps us comply with federal and state regulations. For more information about how AgeChecker.Net handles personal information, please review their Privacy Policy.

Your age verification may have been denied because the information provided during checkout was incorrect or did not match available verification records. This can happen if the date of birth does not match publicly available information or if the name entered during checkout does not match the information used for verification.

Please make sure you enter the correct full name, date of birth, and other required details during checkout, exactly as they appear on your valid ID or official records, then try again.