Frequently Asked Questions
Yes, you’ll need to create an account to place orders. Creating an account is quick and ensures you can track your orders, view your purchase history, and receive updates easily.
To apply for a wholesale account, please fill out the Wholesale Account Registration Form and provide as much detailed information as possible. Be sure to have your business details ready, including your state-issued resale certificate number.
In many cases, we can verify your business information directly with your state, which helps us speed up the approval process. Once submitted, your application will be reviewed, and we’ll notify you when your account is approved.
Right now, tobacco products are only available for purchase in California. To be approved, your account must have a valid California tobacco license in good standing.
At this time, we cannot approve tobacco sales in other states.
If you’d like to sell tobacco products in California but don’t yet have a license, you can apply through the California Department of Tax and Fee Administration (CDTFA):
Yes! We Are an Official RAW Distributor.
We are proud to be an authorized distributor supplied directly by HBI International — the parent company behind RAW Rolling Papers, Juicy Jay’s, Elements, and many other leading brands in the industry.
Our partnership ensures that our customers receive only the highest quality products from the brands they love and trust.
No, we do not provide approval or assistance for selling on third-party marketplaces. Most of the manufacturers and distributors we work with — including HBI International and other suppliers — do not allow us to authorize resale on platforms like Amazon, eBay, Walmart, etc.
Many of our suppliers require direct authorization from them to sell their products on these marketplaces. If you’d like to pursue selling on these platforms, we recommend contacting the manufacturers or suppliers directly to request approval.
We currently accept payments through our secure online shopping cart. Simply add your items to the cart, proceed to checkout, and complete your order using one of the available payment options displayed during checkout.
A minimum purchase of $250 is required for all standard orders. This amount applies to the subtotal before taxes and shipping. During special promotions or offers, the minimum purchase requirement may be waived, please check current promotions or contact customer service for details.
Yes. All orders are shipped in plain, unmarked shipping boxes.
Yes. An adult over the age of 21 must be present to sign for the delivery.
Yes. You must be 21 years of age or older to purchase any smoking accessories, or related products from our store — even if they contain no tobacco or nicotine.
This requirement follows federal “Tobacco 21” law (signed December 2019). Many states also extend age restrictions to smoking accessories such as rolling papers, cones, filters, or wraps.
We use a third-party age-verification system to confirm every customer is 21+. During checkout, you’ll be asked to provide your name, date of birth, and address.
- If your information cannot be automatically verified, you’ll be prompted to upload a government-issued photo ID.
- Adult signature (21+) is required on all deliveries.
We take this step to comply with the law and to protect our customers and business.
If you are not 21 or cannot verify your age, we cannot process your order.
Tobacco products require additional approval before you can place an order. Currently, we only allow orders from customers who hold a verified tobacco retailer license in California. If you have not yet submitted your license for verification, please do so to gain access to tobacco products.
AgeChecker.Net is an online age-verification service used to ensure that customers meet the legal age requirements for purchasing age-restricted products such as tobacco, vape, or alcohol.
When you place an order, AgeChecker.Net automatically verifies your age using public records. In most cases, verification happens instantly. If your information can’t be verified automatically, you may be asked to upload a photo ID to complete the process.
This system helps us comply with federal and state regulations and ensures that all customers purchasing tobacco or other restricted items are legally eligible to do so.