RAW Pro Tips

Place an order of at least $25 and receive FREE standard ground shipping & handling anywhere in the contiguous U.S. This offer excludes orders shipping to Alaska, Hawaii and U.S. Territories. P.O. Box Shipping addresses are also excluded from any free shipping promotions. Offer cannot be combined with any other code-based offers or special offers. $25 qualifying purchase amount is based on merchandise subtotal after all discounts are applied. Sales tax, shipping & handling, gift cards, previous purchases, and store pick up items do not qualify toward $25 qualifying purchase amount. Offer subject to adjustment due to returns, cancellations and exchanges. Refer to the return policy for more information. No rain checks issued. Void if altered, copied, transferred, auctioned or sold. Other restrictions may apply. Offer subject to change without notice. Unless otherwise specifically stated, free shipping offers are valid on STANDARD SHIPPING ONLY. All shipping rules and policies still apply. Surcharges for over-sized items and other handling fees may still apply. Order must exceed the stated minimum value on the promotion before taxes are applied and after any product discounts are applied to qualify for free shipping.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.