Returns Policy

We hope you are happy with your purchase. If you are not happy with your purchase or have an issue with a product you received, please contact us within 7 days of the delivery date. Returns must be shipped within 7 days from the delivery date. Items returned to us must be in new condition (new and unused) with the original packaging. When shipping a return, it is the customer’s responsibility to properly pack and ship the product. Any items returned to us that are used, damaged, missing original packaging, or not in new condition will not be accepted and will be discarded.

Depending on the reason for the return the customer may be responsible for the return shipping. If you are returning a damaged or wrong item, you will be provided a prepaid return shipping label. If you are returning for any other reasons, you will be responsible for the return shipping cost. Original shipping costs are non-refundable. We will process the return within 2 business days after having received the return at our warehouse and have inspected the returned item(s). All refunds are processed as a store credit to MatchBoxBros.com. MatchBoxBros.com reserves the right to apply a 50% restocking fee.

If you believe your product is defective you will need to email us within 7 days of delivery with the specific issues you are experiencing. Defective merchandise returned to Match Box Bros are inspected upon receipt. If we find that the merchandise is not defective a 50% restocking fee will be applied to the purchase price of the product. Products that are damaged, scratched, dented or have visible wear & tear will not be accepted. Any other type of damage caused by mistreatment or misuse of the product will not be accepted and will be discarded without any credit being issued back to you.

Note: If you believe your product is defective after 7 days of delivery, please contact the manufacturer of the product to receive support.

To return an item, please email customer service at info@matchboxbros.com to obtain a Return Merchandise Authorization (RMA) number and shipping instructions. You will be responsible for return shipping for unwanted items. When shipping a return, it is the customer’s responsibility to properly pack and ship the product. Any items returned to us that are used, damaged, missing original packaging, or not in new condition will not be accepted and will be discarded.

We strongly recommend that you use a trackable method to mail your return. Item(s) returned are the responsibility of the customer until they are received by MatchBoxBros.

Yes! If any of your ordered products drop in price within the return/exchange period, you will be given the difference in store credit upon request.

Price guarantee does not apply on Bulk Pricing.

We work very fast so that we can get orders out to our shipping partners. If you need to cancel you order, you will need to notify us within 30 minutes. Cancel requests after 30 minutes will be charged a restocking fee of 10%.

As we mentioned, we work very fast. Once an order has already been processed, we will not be able to cancel your order.

Several types of goods are exempt from being returned. Perishable goods such as food, beverage, and flower cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.