Shipping Policy

Place an order of at least $25 and receive FREE standard ground shipping & handling anywhere in the contiguous U.S. This offer excludes orders shipping to Alaska, Hawaii and U.S. Territories. P.O. Box Shipping addresses are also excluded from any free shipping promotions. Offer cannot be combined with any other code-based offers or special offers. $25 qualifying purchase amount is based on merchandise subtotal after all discounts are applied. Sales tax, shipping & handling, gift cards, previous purchases, and store pick up items do not qualify toward $25 qualifying purchase amount. Offer subject to adjustment due to returns, cancellations and exchanges. Refer to the return policy for more information. No rain checks issued. Void if altered, copied, transferred, auctioned or sold. Other restrictions may apply. Offer subject to change without notice. Unless otherwise specifically stated, free shipping offers are valid on STANDARD SHIPPING ONLY. All shipping rules and policies still apply. Surcharges for over-sized items and other handling fees may still apply. Order must exceed the stated minimum value on the promotion before taxes are applied and after any product discounts are applied to qualify for free shipping.

Orders ships out Monday through Friday excluding holidays. All shipping dates are pending credit card verification for in-stock merchandise. Please allow 1-2 business days for your order to process before it is shipped.

Shipping is available to the 50 United States. At this time, we do not ship to the U.S. Territories. Flat rate shipping charges are only applicable to the contiguous United States (48 United States) and additional shipping charges apply for customers shipping outside the contiguous United States. If you are shipping to Hawaii, Alaska, the US territories, or outside of the United States, you will not be eligible for any flat rate shipping options or promotions.

Standard Shipping: Most small items will ship via UPS SurePost, USPS with either First Class Mail or Priority Mail, depending on your location and the shipping cost involved (at the discretion of our Shipping Department). Larger orders and certain products ship UPS Ground unless you choose to upgrade your shipping method during checkout. Some products like Lighters and Butane are restricted products and cannot have their shipping method upgraded and must ship ground. Any orders containing restricted products such as lighters and butane will ship ground.

Standard shipping is a value shipping option. In order to provide low cost shipping, the most economical shipping courier will be selected.

Based on USPS and UPS website, estimated delivery time in transit for standard shipping is 3-6 business days. Delivery service time is not guaranteed for standard shipping. Add 1 - 2 business days for Hawaii, Alaska, and rural locations.

UPS Ground: Estimated Deliver 1 - 5 Business Days.

UPS 3 Day: 3 Business Day Delivery

UPS 2nd Day Air: 2 Business Day Delivery

Effective April 5, 2021 the UPS Service Guarantee was reinstated only for the following U.S. origin shipping services:

• UPS Next Day Air® Early
• UPS Next Day Air®
• UPS Next Day Air Saver®

First Class Mail: Estimated delivery time is 3-6 business days, but can take as long as 16 business days. Days in transit begin the day after package has been accepted by USPS.

Priority Mail: Estimated delivery time 3-5 business days. Days in transit begin the day after the package has been accepted by USPS. *** Priority Mail remains a non-guaranteed service with USPS and the Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date. ***

United States Postal Service (est. delivery provided by USPS and not guaranteed by MatchBoxBros)

• First Class Mail will usually get delivered within 3-6 business days, but can take as long as 16 business days. Days in transit begin the day after package has been accepted by USPS.
• Priority Mail will usually get delivered within 3-5 business days. Days in transit begin the day after the package has been accepted by USPS. (Priority Mail remains a non-guaranteed service. The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date.)

United Parcel Service (est. delivery provided by UPS. UPS Ground delivery estimate is not guaranteed by MatchBoxBros)

• UPS Ground will usually get delivered between 3-5 business days. Days in transit begin the day after package has been accepted by UPS.
• UPS 2nd Day Air is guaranteed by UPS to be delivered within 2 business days except delays due to events beyond UPS control. Days in transit begin the day after package has been accepted by UPS.

All Shipments

• MatchBoxBros.com makes it a priority to get your order quickly and efficiently to the chosen shipping agency. Once the packages are in the shipping system, we are not able to control what happens to packages, however we will always strive to be of assistance to the best of our ability.

Once orders are shipped, you will receive an email with the tracking and shipping information. Once an order has shipped, we are not able to change the shipping address.

You can contact the shipping carrier for more information on retrieving your package at the correct address or arranging for the package to be held for pickup. Please note that changes through the carrier can incur additional fees.

*** If you don't receive a notification, please check your spam folder. Once the notification has been located, move it to your inbox so that you will receive future notifications. ***

UPS and USPS have deadlines for express shipments going out each day. If you place your order with us after 7AM Pacific Time and you need it to go overnight, 2-day air, or 3 day, it will most likely go out the NEXT BUSINESS day. For example: If you order at 10AM Pacific Time on a Monday and you need your package to arrive on Wednesday you will need to select the Next-Day Air delivery option at checkout. The package will leave on Tuesday and then take 1 days from Tuesday to arrive on Wednesday.

Important Note: Regular Priority Mail is not a guaranteed expedited service offered by the Postal Service. The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date.

It is the responsibility of the customer to provide accurate shipping address during checkout. If an incorrect or incomplete address is provided and goods are delivered to the wrong address, MatchBoxBros is under no obligation to issue a refund or replace the shipment. If the shipment is returned to us as undeliverable due to the wrong address, we are not obligated to re-send them at our expense; however, a refund will be offered less the postal expense.

A package may be returned to us as Undeliverable Address for several reasons. A couple common reasons are incorrect shipping address, wrong shipping address format, failed delivery attempts, or package too large for PO Box. When packages are returned as undeliverable you will be contacted via email and provided with a full refund (original shipping charges will not be refunded). Orders that are returned to MatchBoxBros as undeliverable will not be re-shipped. If you would still like to purchase the items that were undeliverable, you are welcome to place a new order on our website. We will process the return within 2 business days after having received the return at our warehouse and have inspected the returned item(s). Please allow 5-7 business days for a credit to appear on your account once processed.

Please include all relevant and/or required information. It is important that your shipping address has been entered fully and accurately including the correct use of abbreviations, apartment number and suite number when applicable. MATCHBOXBROS DO NOT TAKE RESPONSIBILITY FOR LOST OR INCORRECTLY DELIVERED SHIPMENTS DUE TO AN INCORRECT ADDRESS PROVIDED DURING CHECKOUT.

While we work hard to make sure your order arrives safely to you, we recognize that sometimes things happen.

If your shipment is lost in transit, please contact us at info@matchboxbros.com. We will contact the shipping carrier to open an investigation. We will either replace or refund your order once the carrier declares that the shipment is lost.

Please note that USPS requires us to wait 15 business days from the date the order was shipped before filing a claim.

ONCE A PACKAGE IS DELIVERED BY THE SHIPPING CARRIER, MATCHBOXBROS DOES NOT TAKE RESPONSIBILITY FOR LOST/STOLEN MAIL.

If your tracking information shows that your package has been delivered but you have not received the package, please contact the carrier as they are best suited to deal with missing packages at this stage in the delivery process. We ship through USPS (United States Postal Service) and UPS (United Parcel Service). Both carriers use GPS tracking for all their shipments and can pinpoint the exact location each package was delivered.

If your shipment was shipped through USPS you will need to contact your local USPS branch. You can also file a claim here: https://www.usps.com/help/missing-mail.htm. If your shipment was shipped through UPS you will need to contact UPS Customer Support at 1-800-742-5877.

We've found that USPS can take up to 3 business days to scan a package once shipment has been received. When a package isn't scanned, the tracking number will show that the shipment is still at our shipping facility. Once the package has been scanned and accepted by USPS, it can take 24-48 hours for the tracking number to be updated on their system.

USPS requires us to wait 7 business days before we can request a search request and 10 business days to determine that a shipment is lost. If the shipment is determined to be lost, we will ship you a replacement.

At this time, we don't ship internationally. If a freight forwarder or hand carrier is being used, the following applies.

• MatchBoxBros is not responsible for damage, defect, material difference, or loss that occurs after they're delivered to you or a freight forwarder. If ordering from MatchBoxBros.com to deliver to a U.S shipping address, you should refuse the delivery of these goods if they arrive damaged and instruct freight forwarders to do the same.
• If you purchase goods from MatchBoxBros.com to be shipped to a U.S. location and then export these goods, you or the designated freight forwarder are considered the exporter of these goods. MatchBoxBros.com must not be listed on any export documentation including and not limited to export declarations, invoices, packing lists, air waybills, etc.
• If you (or a freight forwarder you so designate) do not have a U.S. residence and purchase goods from MatchBoxBros.com to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from MatchBoxBros.
• The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to and responsible for all import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.

When a Mail or Freight forwarder is used as your shipping address, MatchBox Bros is not responsible for the delivery of and/or condition of the order once the order has been delivered.

These services will often be responsible for handling and repackaging your order in order to forward your package and MatchBox Bros cannot be held responsible for any damages, missing items, and any other issues that may occur after the initial delivery.