Contact Information

For any questions or concerns related to shipping, please contact us at support@matchboxbros.com.

Where We Ship

We currently offer shipping services within the United States.

Order Processing

Orders typically require 1-2 business days for processing.

Our shipping operations are conducted during our regular business hours, which are from 8 am to 4 pm, Monday through Friday, excluding holidays.

Shipping Promotions

Please note that any shipping promotions offered are only valid for shipments within the contiguous United States (US 48).

Shipping promotions may vary between Wholesale and Retail Orders.

Shipping & Handling Rates

Shipping and handling rates will be clearly displayed at checkout. These rates may vary depending on the chosen shipping method and the destination of your order.

Estimated Delivery Times

The shipping time for your order may vary based on the distance and the selected shipping method during checkout.

Expedited Shipping

We offer expedited shipping options, including UPS 2nd Day, UPS 3rd Day, and USPS. Please note that choosing expedited shipping options will expedite the shipping process once the package is in the possession of UPS or USPS. However, it still takes 1-2 business days for orders to be processed for shipping at our warehouse. These shipping methods provide estimated transit times and are not guaranteed by UPS, USPS, or MatchBoxBros.

Tracking Your Order

Once a shipping label has been generated for your order, we will email you the tracking information to the email address provided during checkout.

If you do not receive the tracking information, please check your spam/junk folder.

If you still cannot locate the tracking information, verify that you provided the correct email address during checkout. If the email address is correct and you haven't received tracking details, contact us at support@matchboxbros.com for assistance. Please be aware that if you use a different email address than the one provided during checkout, further verification may be necessary.

Lost, Stolen, or Damaged Packages

If your package is lost in transit, please notify us promptly by emailing support@matchboxbros.com. We will initiate communication with the relevant shipping company (USPS, UPS, FedEx, etc.) to initiate a lost package investigation.

If your order is damaged during transit or you receive damaged merchandise, you will need to report the damage within 48 hours or 2 business days to support@matchboxbros.com. Please ensure that you retain both the packaging and the damaged items for the purpose of filing claims with the carrier or initiating the return process for a refund. We will reach out to you with detailed instructions on how to proceed with addressing the damaged items.

To facilitate resolution, your cooperation will be required during the investigation process.

Incorrect Shipping Address

If you realize you've provided the wrong shipping address, please notify us immediately at support@matchboxbros.com. If the order is still at our warehouse and has not been shipped, we will do our utmost to get this fixed. If the order has already been shipped, you will be responsible for retrieving the package.

If your order has already been shipped with the wrong address, consider contacting the shipping carrier directly to see if they can intercept the package before delivery. Some carriers offer services for rerouting packages, although additional fees may apply. Keep in mind that the carrier may request verification of personal identification or other relevant information to facilitate the interception process.

Matchboxbros will not provide any reimbursements or refunds for orders shipped to the wrong address due to an incorrect address being provided during checkout.

Undeliverable or Rejected Packages

If your package is undeliverable or rejected, a refund will be issued minus the original shipping costs once the returned package has been received and inspected at our returns facility.

Wholesale orders that are returned undeliverable or rejected will have the order refunded minus the original shipping cost and 10% restocking fee.

Our Commitment

Our commitment is to provide a reliable and efficient shipping service. If you have any questions or concerns regarding our shipping policy or your specific order, please do not hesitate to reach out to us at support@matchboxbros.com. Your satisfaction is of utmost importance to us.